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May 2018

APCO Communications Training Officer

May 7 @ 08:00 - May 9 @ 17:00
Portland Police Department, 2000 Billy G Webb Drive
Portland, TX 78374 United States
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$389

The Communications Training Officer (CTO) 5th Edition course focuses on the development and maintenance of an agency's one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Upon successful completion, CTOs can help build and maintain the CTO system while exploring important elements of effective CTO programs. Previous editions of APCO's CTO program have been implemented in hundreds of agencies nationwide. This updated version of the course…

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Crisis Negotiations for Telecommunicators

May 14 @ 08:00 - 17:00
Portland Police Department, 2000 Billy G Webb Drive
Portland, TX 78374 United States
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$199

Crisis situations differ from the daily emergencies that today's public safety telecommunicators handle. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the telecommunicator to handle them successfully. This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as…

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Customer Service in Today’s Public Safety Communications

May 15 @ 08:00 - 17:00
Portland Police Department, 2000 Billy G Webb Drive
Portland, TX 78374 United States
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$199

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.

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Disaster Operations and the Communications Center

May 22 @ 08:00 - 17:00
Portland Police Department, 2000 Billy G Webb Drive
Portland, TX 78374 United States
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$199

The world’s first comprehensive disaster operations course designed specifically for the public safety communications professional! This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. In addition, this course will provide telecommunicators with information on overall emergency management and homeland security and provide guidance on continuity of operations for the Communications Center in the face of…

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Active Shooter Incidents for Public Safety Communications

May 23 @ 08:00 - 17:00
Portland Police Department, 2000 Billy G Webb Drive
Portland, TX 78374 United States
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$199

Active shooter incidents are high-risk, high-stakes events that, without warning, can cause devastating consequences in just a few brief moments. For all facets of public safety, including communications, there is a host of issues that make responding to an active shooter incident more difficult than many other armed subject calls. These types of incidents have been increasing in frequency. Shooters have a wider range of more powerful weapons available. The motivations behind these incidents continues to grow more complex. As…

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June 2018

Law Enforcement Communications

June 4 @ 08:00 - June 7 @ 17:00
Cameron County ECD, 501 Camelot Drive
Harlington, TX 78550 United States
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$389

Effective communications is a critical component of law enforcement service operations. The telecommunicator provides the vital link between citizens and law enforcement responders. APCO Institute's Law Enforcement Communications, 1st Edition course is a vital component in our training selection, by improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and guidelines required for excellence in law enforcement call handling and radio dispatching.

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August 2018

Fire Service Communication

August 20 @ 08:00 - August 23 @ 17:00
Cameron County ECD, 501 Camelot Drive
Harlington, TX 78550 United States
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$389

Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute's Fire Service Communications, 2nd Edition course continues to advance fire communications training, improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.

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