Loading Events

Upcoming Events › Other

Events Search and Views Navigation

Event Views Navigation

May 2019

NENA’s Disaster Planning for PSAPs

May 23 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
+ Google Map
Find out more »

June 2019

Emotional Intelligence for Comm Center Success

June 11 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
+ Google Map

You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately.

Find out more »

Delivering Excellent Customer Service…When Dealing with Impossible People

June 12 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
+ Google Map
Find out more »

Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success

June 13 @ 08:00 - 17:00
Tarrant County 9-1-1 District, 2600 Airport Freeway
Fort Worth, TX 76111 United States
+ Google Map
Free
Find out more »

July 2019

The Power of Resilience How to Beat Dispatcher Burnout

July 16 @ 08:00 - 17:00
Bell County Communications, 708 W Avenue O
Belton, TX 76513
+ Google Map
Find out more »

Delivering Great Customer Service when Dealing with Impossible People

July 18 @ 08:00 - 17:00
Tarrant County 9-1-1 District, 2600 Airport Freeway
Fort Worth, TX 76111 United States
+ Google Map
Free
Find out more »

NENA’s 9-1-1 Center Culture

July 23 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
+ Google Map
Find out more »

NENA’s Improving Service to Callers with Disabilities

July 24 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
+ Google Map
Find out more »
+ Export Events