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January 2019

There’s No Such Thing as Routine

January 22, 2019 @ 08:00 - 17:00
Central Texas Council of Governments, 2180 North Main Street
Belton, TX United States
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Free

This course covers the Telecommunicator's responsibility in preventing line of duty deaths.

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Texas Criminal Law for Telecommunicators

January 23, 2019 @ 08:00 - January 25, 2019 @ 17:00
Central Texas Council of Governments, 2180 North Main Street
Belton, TX United States
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Free
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February 2019

Call Processing Incidents Involving Veterans with PTSD

February 21, 2019 @ 08:00 - 17:00
North Central Texas Emergency Communications District, 616 Six Flags Drive
Arlington, TX 76005 United States
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$199

This APCO course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis.The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury.

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March 2019

Bullying and Negativity in the Communications Center

March 7, 2019 @ 08:00 - 17:00
North Central Texas Emergency Communications District, 616 Six Flags Drive
Arlington, TX 76005 United States
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$199

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million. In this APCO presentation/ seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center.

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