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May 2019

TCIC/NCIC Less than Full Access

May 16 @ 08:00 - 17:00
Tarrant County 9-1-1 District, 2600 Airport Freeway
Fort Worth, TX 76111 United States
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TCIC/NCIC Full Access

May 16 @ 08:00 - May 17 @ 17:00
Tarrant County 9-1-1 District, 2600 Airport Freeway
Fort Worth, TX 76111 United States
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Sovereign Citizen Extremists

May 20 @ 08:00 - 17:00
Tarrant County 9-1-1 District, 2600 Airport Freeway
Fort Worth, TX 76111 United States
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NENA’s Tactical Dispatch for the Telecommunicator

May 22 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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NENA’s Disaster Planning for PSAPs

May 23 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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SAFVIC for Telecommunicators

May 23 @ 08:00 - 17:00
Tarrant County 9-1-1 District, 2600 Airport Freeway
Fort Worth, TX 76111 United States
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TTY #3812

May 29 @ 13:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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June 2019

Emotional Intelligence for Comm Center Success

June 11 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately.

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Delivering Excellent Customer Service…When Dealing with Impossible People

June 12 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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NENA 2019

June 14 - June 19
Gaylord Palms, 6000 W Osceola Pkwy
Kissimmee, FL United States
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