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May 2018

Crisis Negotiations for Telecommunicators

May 14 @ 08:00 - 17:00
Portland Police Department, 2000 Billy G Webb Drive
Portland, TX 78374 United States
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$199

Crisis situations differ from the daily emergencies that today's public safety telecommunicators handle. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the telecommunicator to handle them successfully. This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as…

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APCO Fire Communications

May 14 @ 08:00 - May 17 @ 17:00
Denco Area 9-1-1, 1075 Princeton St
Lewisville, TX 75067 United States
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$25
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2018 Texas Emergency Management Conference

May 15 - May 18
Henry B. Gonzalez Convention Center, 900 East Market Street
San Antonio, TX 78205 United States
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Customer Service in Today’s Public Safety Communications

May 15 @ 08:00 - 17:00
Portland Police Department, 2000 Billy G Webb Drive
Portland, TX 78374 United States
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$199

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.

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Emotional Survival for Law Enforcement

May 16 @ 08:00 - 17:00
Fort Worth Police Training Academy, 505 W Felix St
Fort Worth, TX United States
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Free
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Stress Resilience and Emotional Fitness

May 17 @ 08:00 - 17:00
Tarrant County 9-1-1 District, 2600 Airport Freeway
Fort Worth, TX 76111 United States
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Free
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EMD Certification Course

May 18 @ 08:00 - May 20 @ 17:00
Denco Area 9-1-1, 1075 Princeton St
Lewisville, TX 75067 United States
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$325
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NCIC/TCIC Full Access

May 21 @ 08:00 - May 22 @ 17:00
Denco Area 9-1-1, 1075 Princeton St
Lewisville, TX 75067 United States
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$25
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NCIC/TCIC Less than Full Access

May 21 @ 08:00 - 17:00
Denco Area 9-1-1, 1075 Princeton St
Lewisville, TX 75067 United States
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$25
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Mass Casualty

May 21 @ 08:30 - 16:30
Beaumont 9-1-1, 700 Orleans Street, 2nd Floor
Beaumont, TX 77701 United States
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Free
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