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May 2019

NENA’s Tactical Dispatch for the Telecommunicator

May 22 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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NENA’s Disaster Planning for PSAPs

May 23 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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SAFVIC for Telecommunicators

May 23 @ 08:00 - 17:00
Tarrant County 9-1-1 District, 2600 Airport Freeway
Fort Worth, TX 76111 United States
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TTY #3812

May 29 @ 13:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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June 2019

Basic Telecommunicator Licensing Course & Basic TTY/TDD

June 3 @ 08:30 - June 8 @ 17:00
Scurry County Law Enforcement Center, 400 37th Street
Snyder, TX 79549 United States
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Free
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Emotional Intelligence for Comm Center Success

June 11 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately.

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Delivering Excellent Customer Service…When Dealing with Impossible People

June 12 @ 08:00 - 17:00
Capital Area Council of Governments, 6800 Burleson Road
Austin, 78744 United States
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Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success

June 13 @ 08:00 - 17:00
Tarrant County 9-1-1 District, 2600 Airport Freeway
Fort Worth, TX 76111 United States
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Free
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